Returns, refunds and/or cancellations are currently not allowed. EXCHANGES ONLY! If a purchase would like to be exchanged, the customer is responsible for all shipping costs for returning and costs for us to send back new item or size in exchange.
The merchandise must not be worn, altered or washed. Merchandise must be returned in its original condition, in its original packaging and accompanied by its original tags. Proof of purchase is required for all exchanges; no exceptions.
All exchanges must be authorized by us before exchanging merchandise. Simply contact our Customer Support team by emailing firstname.lastname@example.org within 14 business days of the order's delivery date. If authorized, domestic orders will be provided a prepaid shipping label if, and only if, there was a store error.
After receiving the merchandise, we require up to 5 business days to process the exchange.
Please Note: Merchandise returned damaged or without authorization may be rejected and sent back to the customer at the discretion of TRUE 2 THE CODE. Underwear, swimwear, and other merchandise marked final sale cannot be exchanged. Original shipping fees are not refundable. Customer will be responsible for providing their own return label unless they were sent the wrong order. (Store Error) Feel free to email us directly if you would like to proceed with the exchange. We will send you the link to pay for the new item to be shipped back out by us. Once this is paid, we will reserve your requested exchange item, color, or size while we wait for the item to be returned to us. We advise that when you return for an exchange, make sure the item is trackable as we will do the same for you when shipping out your new item.
Please allow 5 - 7 business days (excluding holidays and weekends) for order processing before an order ships. Orders placed after 5PM EST on business days will start processing on the next business day. Additionally, orders placed after 5PM EST on Fridays, or during the weekend, will start processing on the following business day.
*For any national weather delay, please allow 1 additional business day for processing.
When your order is done processing, you should receive a separate email with your tracking information. Please note that it may take each shipping carrier a little time to update the tracking link so that you may accurately track your shipment.
Orders will be shipped via 2-day shipping once processing is complete. Please note: 2-day shipping applies to business days and excludes holidays.
*Only U.S. domestic orders of $150 or more(before taxes) qualify for the Free Shipping offer. Orders placed with the Free Shipping offer will be shipped via 2-day shipping.
Please Note: All international packages are subject to Customs, Duties, and Search. We are not responsible for Duties, Taxes, Customs Fees and any additional fees encountered during the shipping process. If you refuse to accept the incurred fees and the package is determined unclaimed, denied or otherwise refused, True 2 the Code will not provide any form of refund nor reship the order.
For APO or FPO military addresses, please keep in mind that transit times may be prolonged due to government clearance protocol.
SHIPPING CARRIER DELAYS
Please keep in mind that we rely on the same tracking provided to a customer once a package leaves our facility. If you have a concern regarding your delivery and your tracking link shows your package is in-transit, please contact the shipping carrier for further detail.
In the unfortunate event that your tracking information states your order was delivered but you did not receive it, please email email@example.com for further assistance. Please note that we are not required to replace your missing merchandise, as it is up to the discretion of our customer support team to come up with a resolution per individual case.
Where is my order confirmation?
You will receive an email confirmation to the email address you entered on your order. If you have not received an email confirmation, please check your spam folder. If you have not received an email confirmation, then the order has not gone through or you did not enter your email address correctly. Please contact firstname.lastname@example.org.
Are you filling out your shipping address correctly?
Please be thorough when filling out your shipping address to avoid any mistakes. For example, always include unit or apartment # whenever applicable. Also, be sure to separate addresses between "Address Line 1" & "Address Line 2". See below:
First Name | Last Name
Apartment, suite, etc. (optional)
If you fail to enter your information properly and our system cannot verify the address, you order will be placed on hold. If we do not receive an address confirmation and/or correction from you, your order may be cancelled.